eAccess
Mobile News
Click
HERE to visit us on the
web! March
2004
In this issue:
(Click to
go right to the story)
Wireless
Enterprise Symposium 2004
New Countries Added for
International Data Roaming
eAccess BlackBerry Depot Repair Open to the Public
New Accessories Coming Soon
Stay Current with SP's/Hotfixes
eAccess Signs on with Cingular
Wireless
"Geek" Tips for BlackBerry
Wireless Enterprise Symposium 2004
eAccess is again proud to be a sponsor of the 2004 WES right here in
Chicago. This is the only place to hear about the latest
developments with BlackBerry, optimize your system or upgrade to the
BlackBerry Enterprise Server v 4.0, hear expert presentations from
wireless leaders, and case studies from administrators like you who
have deployed wireless solutions in their enterprises. The Solutions
Showcase offers first-hand demos of the latest integrated wireless
applications for CRM, field data collection and sales force
automation, the carriers who power your network and of course we
will be there to answer any of your questions.
To learn more click
HERE
Register now as our guest and receive $350 off the regular
registration price!
Email us
HERE for our discount registration code.
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New
Countries Added for International Data Roaming
New
countries added for international data and voice roaming this month:
Belgium - Belgacom (PROXIMUS)
Chile - Entel Telefónia Movil Chile
Greece - TeleStet
Iceland - Landssíminn (Iceland Telecom Ltd)
India - AirTel India - New Dehli (Bharti Cellular)
Russia - KB Impuls
Slovenia - SI Mobil
Sri Lanka - MTN Sri Lanka
To see a full listing of all international data roaming countries,
please visit the
eAccess
web site. Also
as a side note, Wireless Number Portability has been steadily
improving in speed and efficiency. If you would like to move a
phone number to your BlackBerry please visit our web site HERE to
request the number port.
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eAccess BlackBerry Depot Repair
Open to the Public
Initially only offered to our enterprise customers, eAccess has now
opened up our depot repair center to all customers. Our depot repair
facility has been fully stocked with over 100,000 parts! We
currently repair out of warranty 850/950/857/957 units only. Turn
around time is just 1-2 days! If you are in need of a device repair,
feel free to email us at
support@eaccessinc.com to get a quote. Or make an on-line
service request
HERE.
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New
Accessories Coming Soon
Currently we are stocking all BlackBerry 7700 series accessories.
Arriving soon in our eStore you will find new leather cases for the
6200/7200 and other custom made accessories you can't find anywhere
else!
Visit our eStore anytime at
www.eaccess-estore.com.
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Stay
Current with SP's/Hotfixes
Being released shortly:
Service Pack 2a Hot Fix #1 for Server v2.2 for Lotus Domino and
Service Pack 2a Hot Fix #1 for v3.6 MS Exchange BES
Hotfix 1 for Lotus Domino
Resolved issues:
Attachment service
 |
In
certain circumstances, if multiple attachment conversion requests
were sent to an external attachment server that was unavailable or
stopped the Attachment Connector could stop responding or
terminate unexpectedly. This issue is fixed in this release. |
|
In
certain circumstances, if the attachment service initiated the
recycle conversion process while requests were both pending and in
process, some thread references could become invalid, and the
attachment service could stop responding or terminate
unexpectedly. This issue is fixed in this release. |
BlackBerry Enterprise Server
|
In
previous releases, if a process took longer than 90 minutes, the
BlackBerry Enterprise Server would interpret this as a
non-responsive error and attempt to restart the process. This
issue has been fixed in this release. |
Mobile Data Service
|
In
previous releases, the Mobile Data Service did not properly
release memory in use by certain Notes functions. The resulting
impact on memory resources during the next use of those Notes
functions may have caused the Mobile Data Service to terminate
unexpectedly. This issue is fixed in this release. |
|
If
an administrator added a new user and the resulting email address
contained uppercase letters, the Mobile Data Service was unable to
push data to those email addresses. This issue is fixed in this
release. |
|
In
certain network configurations, the Mobile Data Service was unable
to connect through a Blue Coat™ proxy, resulting in an inability
to browse from the handheld. This issue is fixed in this release. |
|
If
the Mobile Data Service is authenticating requests through NTLM,
the content location was not reflecting the relative link. This
issue is fixed in this release. |
|
In
certain circumstances, issues with the PAC file caused proxy
connection failures for the Mobile Data Service, resulting in an
inability to browse from the handheld. This issue is fixed in this
release. |
To
Download a hot fix please visit the www.blackberry.com website or
contact eAccess
support for more information.
Hotfix 1 for Microsoft Exchange:
Resolved issues:
Attachment service
|
In
certain circumstances, if multiple attachment conversion requests
were sent to an external attachment server that was unavailable or
stopped the Attachment
Connector could stop responding or terminate unexpectedly. |
|
In
certain circumstances, if the attachment service initiated the
recycle conversion process while requests were both pending and in
process, some thread references could become invalid, and the
attachment service could stop responding or terminate
unexpectedly. |
Mobile Data Service
|
If
an administrator added a new user and the resulting email address
contained uppercase letters, the Mobile Data Service was unable to
push data to those email addresses. |
|
In
certain network configurations, the Mobile Data Service was unable
to connect through a Blue CoatTM proxy, resulting in an inability
to browse from the handheld. |
|
If
the Mobile Data Service is authenticating requests through NTLM,
the content location was not reflecting the relative link. |
|
In
certain circumstances, issues with the PAC file caused proxy
connection failures for the Mobile Data Service, resulting in an
inability to browse from the handheld. |
To
Download a hot fix please visit the www.blackberry.com website or
contact eAccess
support for more information.
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eAccess
Signs on with Cingular Wireless
eAccess is one of the first data dealers to be
offered a direct contract with Cingular Wireless. We will be
offering their newly launched 6280 and 7280 BlackBerry Handhelds to
our customers within 30 days. As many of you know Cingular made an
offer to acquire AT&T Wireless which was accepted last month
creating the nation's largest wireless carrier. eAccess has worked
with Cingular Interactive for many years provisioning data devices
on the Mobitex network and looks forward to adding the GSM/GPRS and
EDGE technologies to our offerings. eAccess also is a certified
dealer for T-Mobile, AT&T Wireless, Verizon Wireless and Nextel.
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"Geek"
Tips for BlackBerry
Just one this month for
the 957/857/950/850 user crowd:
If you ever need to a switch to a different radio tower:
Siimilar to Control-Alt-Delete: press and hold orange key, press and
hold right caps key, then R
This will bring up your radio info screen
Type in REJ to switch to another radio tower close to your location.
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ANYONE!
As always, if we can help you or your company out in any way, please
do not hesitate to give us a call or send an email with your
request.
Thank you very
much for your time!
Sincerely,
eAccess
Solutions, Inc.
P: (847) 991-7190
F: (847) 991-7189
E: sales@eaccessinc.com
E:
support@eaccessinc.com
www.eAccess.com
