BlackBerry Small Business Solutions
View the
eAccess Mobile
on your
BlackBerry,
Palm or Pocket PC!
Enter to WIN a BlackBerry HERE
©2008
eAccess Solutions, Inc.
All Rights Reserved
eAccess Solutions, Inc.™
a Registered Trademark
eAccess Support Center
FAQ - Composing and Sending Messages
You can either click on a question to take you directly to the answer or scroll through to read all of them.
1. A message I sent on my handheld has an X beside it on the Messages screen. What does that mean and what should I do about it?
When a message you sent from your handheld has an X beside it, some problem prevented the message from sending properly.
You can find out what specifically went wrong by opening the message and scrolling to the top. The Message Status field will say what went wrong. Check the FAQ for that message for more information. Back to top
2. I composed a message on my handheld and selected Send from the menu, but it hasn't been sent yet.
There are a few reasons your messages may not be sendng. Make sure your handheld's radio is turned on and check that the network settings are correct.
 | If there is a clock icon
next to the unsent message, you are not in coverage. You need to be in a place
with coverage for your messages to be sent.
| If there is an X next
to the unsent message, something happened during the transmission. Open the
message and scroll to the top. The Message Status field will indicate what happened. Check
this list of FAQs to get more information on the Message Status
field. Back to top
| |
3. I sent a message from my handheld, and now I want to forward it to another email address. When I open the message and click to view the menu, the option to forward does not appear.
If the message you sent originally has an X next to it, there was a transmission error that prevented it from being sent. You cannot forward messages that experienced a problem during sending.
| Open the message and
scroll to the top. The Message Status field will tell you what happened during
sending so you can fix any problem. This list of FAQs features details for
each Message Status field message.
| Once the original message
is sent without problem, you can forward it to another email address. Back
to top
| |
4. The handheld attempted to register (either automatically or manually), and I received an error message saying "Registration request failed: please try again". I am in coverage.
For some reason, your attempt to register on the network has failed. You can register again manually; simply scroll to and click Options, then select Network Settings. Click to view the menu and select Register Now. You will receive a message indicated that your handheld is successfully registered. You must be in coverage for registration to occur. Back to top
5. a) "Decryption error: please connect handheld to your PC". I have recently generated an encryption key manually.
If you receive this message, your handheld has a different encryption key from your desktop PC. You cannot send or receive messages until you connect your handheld to your PC, launch BlackBerry Desktop Manager, and update the key encryption. Back to top
5. b) "Decryption failure: please connect handheld to PC". I have recently generated an encryption key manually.
If you receive this message, your handheld has a different encryption key from your desktop PC. You cannot send or receive messages until you connect your handheld to your PC, launch BlackBerry Desktop Manager, and update the key encryption. Back to top
5. c) "Encryption failure: please connect handheld to your PC". I have recently manually updated the encryption key in Redirector Configuration.
If you receive this message, your handheld has a different encryption key from your desktop PC. You cannot send or receive messages until you connect your handheld to your PC, launch BlackBerry Desktop Manager, and update the key encryption. Back to top
5. d) "General send failure: please try again".
If you receive this error message, your message could not be sent. Try sending the message again. If that does not work, do a soft reset of your handheld by pressing ALT + SHIFT + BACKSPACE simultaneously. The soft reset is the equivalent of pressing CTRL + ALT + DELETE on your desktop PC. Back to top
5. e) "Handheld is not registered: please register now". This is the first message I have tried to send, and I have never received any messages.
When you first receive your handheld and turn it on, it will attempt to register on the Mobitex network. If it is out of coverage, connected to your computer, or turned off before it could register, you need to register it manually. Simply scroll to and click Options, then select Network Settings. Click to view the menu and select Register Now. You will receive a message indicating that your handheld is successfully registered. You must be in coverage for registration to work. Back to top
5. f) "Invalid network MAN: please re-register handheld". Before I sent the message, I discovered a weird screen on the handheld and may have changed some settings.
This message appears if the setting for the network MAN is changed. You need to re-register your handheld. Simply scroll to and click Options, then select Network Settings. Click to view the menu and select Register Now. You will receive a message indicating that your handheld is successfully registered. You must be in coverage for registration to occur. Back to top
5. g) "Invalid routing: please connect handheld to your PC".
The connection between your handheld and your BlackBerry Desktop Redirector is not working properly. Connect your handheld to your PC and launch BlackBerry Desktop Manager to update the settings. Back to top
5. h) "Message included an invalid address". I have never sent a message to this person (or one of these people) before.
If you receive this message, one of the email addresses to which you are sending the message is invalid. Check the email addresses, correct the error, and resend the message. Back to top
5. i) "Message refused: please try again later".
There is a temporary problem transmitting the message. Please resend the message later. Back to top
5. j) "Redirector transaction failure".
Your BlackBerry Desktop Redirector is temporarily not working, probably due to a problem with your office's computer network. Please resend the message later. Back to top
5. k) "Request failed: please try again".
A request associated with a received message (such as a request for More) was sent from your handheld, but failed due to a temporary error on your office's computer network or your BlackBerry Desktop Redirector. Send your request again. Back to top
5. l) "Sending failed (please resend and watch for error message)".
This message usually appears because of a registration problem or a failure to connect your handheld to your desktop and launch BlackBerry Desktop Manager. Resend the message and watch your handheld LCD for an error message. Refer to the FAQ for that specific error message for details. Back to top
5. m) "Temporary network problem: please resend later".
The Mobitex network is temporarily congested. Please resend the message later. Back to top
5. n) "Temporary service problem: please resend later".
There is a temporary problem with the Mobitex network if you receive this message. Please wait before sending your message again. Back to top
5. o) "Timeout: message not delivered".
This message may appear four hours after you sent a message, indicating the message could not be sent to its destination. Please resend the message later. Back to top
5. p) "Send canceled by transport".
This message indicates that the "send" was canceled before it could go through. Send the message again. Back to top
5. q) "Handheld message packet queue full". The messages are really short and I can type very quickly.
This message indicates that the queue of messages waiting to be transmitted is too long. Wait until a couple of messages are successfully sent to the network before sending the next ones. Back to top