BlackBerry Small Business Solutions
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eAccess Support Center
FAQ - BlackBerry Support
You can either click on a question to take you directly to the answer or scroll through to read all of them.
| 1. | What support is available for BlackBerry? |
| 2. | What if my BlackBerry handheld is lost or stolen? |
| 3. | What are my monthly charges if I send 150, 300 or 600 messages? |
1. What support is available for BlackBerry?
Technical support is available for BlackBerry users up to 24 hours a day, 7 days a week. Support pricing is determined by the volume of BlackBerry devices and the applications that need to be supported. Features of our BlackBerry technical support include:
 | All Support technicians are cross trained for device and carrier issues (no escalation required) |
| Ability to make any account change on your behalf with Cingular/AT&T, T-Mobile, Verizon, Nextel and Sprint |
| Support can be accessed via phone (Average 0 min hold times) or email |
| Detailed Domestic and International coverage reporting/analysis and outage/maintenance notifications |
| Ability to make any account change on your behalf with Cingular/AT&T, T-Mobile, Verizon, Nextel and Sprint |
| Assistance with device warranty executions and loaner units |
| Access to eAccess end user custom training manuals and device distance learning applications |
| Billing resolution assistance |
| Local coverage enhancement assistance |
To learn more contact us at support@eaccessinc.com or call 847-991-7190 Option 1.
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BlackBerry Help Desk Service Levels Available at eAccess |
Tier | Hours of Support | Individual Purchase | ||||||
| One Time Incident | 8am-5pm CT Weekdays | Buy Support Here | |||||||
| Silver | 8am-5pm CT Weekdays | Buy Support Here | |||||||
| Gold | 8am-7pm CT Weekdays | Buy Support Here | |||||||
| Platinum | 24x7 | Call 847-991-7190 Option 1 |
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Pricing is available from your eAccess sales representative. Support costs are calculated based on total number of handhelds, middleware platform and any additional wireless applications that will need to be supported. For more information complete the form below or email us. Individual BlackBerry Support Plans can be purchased Here:
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2. What if my BlackBerry handheld is lost or stolen?
If you suspect that your BlackBerry handheld has been stolen or lost contact the BlackBerry support line to have your unit de-activated on the network. Once your BlackBerry handheld has been de-activated, no one can use it to send or receive email. As a pre-cautionary measure you should use the password protection feature to prevent any unauthorized access to your handheld. Back to top
3. What are my monthly charges if I send 150, 300 or 600 messages?
BlackBerry is based on a flat-rate fee per month whether you send 200 or 600 messages! Back to top