eAccess believes that the success of a project not only depends on the use of the appropriate technology, but also on the strategic planning before the design phase ever begins. We help companies look at their current environment—including people, processes and technology—to determine what areas of their business could benefit from mobile and wireless support and solutions. To ensure the success of your mobile initiative, eAccess Solutions offers many flexible service options, such as wireless support, to cover a broad range of requirements.

Project Consultation
System Design
Product Development
System Integration
Outsourcing and Help Desk
    BlackBerry Help Desk Services
    Treo Help Desk Services
    Windows Mobile 5 Help Desk Services
    Cell Phone Help Desk Services
BlackBerry Server Support
Training

 

Project Consultation
The most critical phase of a mobile project can be determining how a mobile worker actually uses the information.  eAccess can help you to analyze what information needs to be available to your mobile workforce for the highest efficiency.  We will help you gather your business requirements and analyze work processes.  When the type and amount of information needed is determined, we can then help you choose what solutions will give you the lowest TCO and fastest return on you investment.
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System Design
eAccess can design a very specific piece of your mobile system, or we can offer end to end solutions that are cost effective and highly scalable. Your project's success is important to us and because of this your unique needs will be the primary consideration with respect to the design of your system.
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Product Development
eAccess's team of highly skilled programmers have a wealth of knowledge on systems of all shapes and sizes.  What this means to you is a rock solid system that is functional and dependable for your mobile workforce.  Our development process will find problem areas before your users ever see them. Integration with almost any back end database or Intranet application is possible and our staff will see that it is streamlined to perfection.
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System Integration
eAccess is eager to deliver your mobile and wireless project but we also realize that your mobile solution may need to be integrated into existing systems and processes.  Our years of system integration experience with home grown systems as well as solutions from industry leaders such as Microsoft, Lotus, Novell, Aether Systems and others can help to ease this transition.  Whether you rely on UNIX, Microsoft or Novell to run your systems, we can integrate your mobile solution and deliver a solution that has a quantifiable ROI.
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Outsourcing and Help Desk Services
eAccess can present a simple, single point of contact for all of your mobile and wireless needs.  We can provide mobile devices, carrier independent wireless service, end user and engineering support services, intranet and extranet procurement services and even host your system in our secure network operations center. eAccess takes the complexity out of support for mobile and wireless devices.  Our solution allows your IT organization to focus on mission critical systems, while we deliver and support your mobile and wireless needs.
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BlackBerry Help Desk Services
Thousands of companies nationwide turn to eAccess as their sole provider of after the sale support for their BlackBerry end users.  No one ties together device, carrier and warranty support like eAccess does!  Our call center is manned with support representatives that are cross trained to diagnose BlackBerry device and carrier issues (domestic and international). 

eAccess takes ownership of the end users issue and resolves it within minutes of the call without additional escalations to other groups or lengthy hold times.  eAccess partners with all four major USA carriers (AT&T/Cingular, Verizon, T-Mobile and Sprint) and can access carrier back end tools to make any necessary changes to your account quickly and efficiently with no tier support escalation wait or hassle.  Customized branding and detailed reporting is available for large organizations.

eAccess Blackberry Help Desk Services:

	All Support technicians are cross trained for device and carrier issues (no escalation required)
	Ability to make any account change on your behalf with Cingular/AT&T, T-Mobile, Verizon, Nextel and Sprint
	Support can be accessed via phone (Average 0 min hold times) or email
	Detailed Domestic and International coverage reporting/analysis and outage/maintenance notifications
	Ability to make any account change on your behalf with Cingular/AT&T, T-Mobile, Verizon, Nextel and Sprint
	Assistance with device warranty executions and loaner units
	Access to eAccess end user custom training manuals and device distance learning applications
	Billing resolution assistance
	Local coverage enhancement assistance

BlackBerry Help Desk Service Levels Available at eAccess	Tier	Hours of Support
	Silver	8am-5pm CT Weekdays
	Gold	8am-7pm CT Weekdays
	Platinum	24x7
Pricing is available from your eAccess sales representative.  Support costs are calculated based on total number of handhelds, middleware platform and any additional wireless applications that will need to be supported.  For more information complete the form below or email us. Individual BlackBerry Support Plans can be purchased Here: BlackBerry Support (One Time Incident) - Read more and Purchase HERE BlackBerry Support Annual Contract (Silver) - Read more and Purchase HERE BlackBerry Support Annual Contract (Gold) - Read More and Purchase HERE

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eAccess Treo Help Desk Services:

	All Support technicians are cross trained for device and carrier issues (no escalation required)
	Ability to make any account change on your behalf with Cingular/AT&T, T-Mobile, Verizon, Nextel and Sprint
	Support can be accessed via phone (Average 0 min hold times) or email
	Detailed Domestic and International coverage reporting/analysis and outage/maintenance notifications
	Ability to make any account change on your behalf with Cingular/AT&T, T-Mobile, Verizon, Nextel and Sprint
	Assistance with device warranty executions and loaner units
	Access to eAccess end user custom training manuals and device distance learning applications
	Billing resolution assistance
	Local coverage enhancement assistance

Treo Help Desk Service Levels Available at eAccess	Tier	Hours of Support
	Silver	8am-5pm CT Weekdays
	Gold	8am-7pm CT Weekdays
	Platinum	24x7
Pricing is available from your eAccess sales representative.  Support costs are calculated based on total number of handhelds, middleware platform and any additional wireless applications that will need to be supported.  For more information complete the form below or email us.

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eAccess Windows Mobile 5 Help Desk Services:

	All Support technicians are cross trained for device and carrier issues (no escalation required)
	Ability to make any account change on your behalf with Cingular/AT&T, T-Mobile, Verizon, Nextel and Sprint
	Support can be accessed via phone (Average 0 min hold times) or email
	Detailed Domestic and International coverage reporting/analysis and outage/maintenance notifications
	Ability to make any account change on your behalf with Cingular/AT&T, T-Mobile, Verizon, Nextel and Sprint
	Assistance with device warranty executions and loaner units
	Access to eAccess end user custom training manuals and device distance learning applications
	Billing resolution assistance
	Local coverage enhancement assistance

Windows Mobile 5 Help Desk Service Levels Available at eAccess	Tier	Hours of Support
	Silver	8am-5pm CT Weekdays
	Gold	8am-7pm CT Weekdays
	Platinum	24x7
Pricing is available from your eAccess sales representative.  Support costs are calculated based on total number of handhelds, middleware platform and any additional wireless applications that will need to be supported.  For more information complete the form below or email us.

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Cell Phone Help Desk Services
Thousands of companies nationwide turn to eAccess as their sole provider of after the sale support for their Cell Phone end users.  No one ties together device, carrier and warranty support like eAccess does!  Our call center is manned with support representatives that are cross trained to diagnose Cell Phone device and carrier issues (domestic and international). 

eAccess takes ownership of the end users issue and resolves it within minutes of the call without additional escalations to other groups or lengthy hold times.  eAccess partners with all four major USA carriers (Cingular, Verizon, T-Mobile and Sprint) and can access carrier back end tools to make any necessary changes to your account quickly and efficiently with no tier support escalation wait or hassle.  Customized branding and detailed reporting is available for large organizations.

eAccess Cell Phone Help Desk Services:

	All Support technicians are cross trained for device and carrier issues (no escalation required)
	Ability to make any account change on your behalf with Cingular/AT&T, T-Mobile, Verizon, Nextel and Sprint
	Support can be accessed via phone (Average 0 min hold times) or email
	Detailed Domestic and International coverage reporting/analysis and outage/maintenance notifications
	Ability to make any account change on your behalf with Cingular/AT&T, T-Mobile, Verizon, Nextel and Sprint
	Assistance with device warranty executions and loaner units
	Access to eAccess end user custom training manuals and device distance learning applications
	Billing resolution assistance
	Local coverage enhancement assistance

Cell Phone Help Desk Service Levels Available at eAccess	Tier	Hours of Support
	Silver	8am-5pm CT Weekdays
	Gold	8am-7pm CT Weekdays
	Platinum	24x7
Pricing is available from your eAccess sales representative.  Support costs are calculated based on total number of handhelds, middleware platform and any additional wireless applications that will need to be supported.  For more information complete the form below or email us.

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BlackBerry Server Support
eAccess has deployed more BlackBerry Enterprise Servers than any other RIM partner.  Let our expertise help you!
- Experienced with Exchange, GroupWise and Domino
- Support with all modular components of the BES
- Disaster recovery/redundancy solutions
- Correct sizing and thread/throughput optimization
- Direct escalation to Research in Motion if required
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